Please read these Terms and Conditions ("Terms") carefully before using the ClassyMen website and personal shopping services. By accessing or using our services, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing and using the ClassyMen platform, you accept and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.
We reserve the right to modify these Terms at any time. Continued use of our services after changes constitutes acceptance of the updated Terms.
2. Our Services
ClassyMen provides a personal shopping platform that connects clients with expert personal shoppers and an AI-powered shopping assistant. Our services include:
- AI-powered style assessment and preference gathering.
- Human-curated product recommendations from premium brands.
- Shopping request management and fulfilment.
- WhatsApp-based communication and order updates.
- Delivery coordination and order tracking.
3. User Obligations
By using our services, you agree to:
- Provide accurate, complete, and current information.
- Maintain the confidentiality of your account credentials.
- Use our services only for lawful purposes.
- Not attempt to circumvent any security measures.
- Not use our services to harass, abuse, or harm others.
- Comply with all applicable laws and regulations.
4. Shopping Requests
When you submit a shopping request through our platform:
- You authorise us to source products on your behalf based on your stated preferences.
- You acknowledge that product availability and pricing may vary.
- You understand that our recommendations are based on the information you provide.
- You retain the right to approve or decline any recommended items before purchase.
- Final purchases are only made upon your explicit approval.
5. Payments & Pricing
All prices are displayed in the currency specified at the time of your request. Prices include applicable taxes unless otherwise stated. Payment is required upon approval of your curated selection. We accept major credit cards and bank transfers.
ClassyMen may charge a service fee for personal shopping services. This fee will be clearly communicated before you confirm your request.
6. Returns & Refunds
We want you to be completely satisfied with your purchase. Our returns policy allows:
- Returns within 14 days of delivery for unworn, unwashed items with original tags.
- Exchange requests within 21 days of delivery.
- Full refunds for items that do not match the approved description.
Certain items (personalised, altered, or hygiene-sensitive products) may not be eligible for return. Please contact us to initiate a return.
7. Intellectual Property
All content on the ClassyMen platform, including text, graphics, logos, images, and software, is the property of ClassyMen or its content suppliers and is protected by applicable intellectual property laws.
You may not reproduce, distribute, or create derivative works from our content without our express written permission.
8. Limitation of Liability
To the maximum extent permitted by law, ClassyMen shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.
Our total liability to you for any claim arising from these Terms shall not exceed the amount you paid for the specific service giving rise to the claim.
9. Termination
We reserve the right to suspend or terminate your access to our services at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact Us
If you have any questions about these Terms and Conditions, please contact us: